Inbound call centers, which answer inbound calls from consumers, can be challenging to run due to a large number of stakeholders and quickly changing components. Your capacity to manage a call volume you have no control over may be disrupted by call volume spikes, blizzards, and agent sick calls. This implies that agility is a must for effective leaders. However, these executives also need to be aware of the individuals who are directly or indirectly involved with the inbound call center services, such as customers, agents, and support personnel. The marketing and product teams are interested in having a role in the call center.