Email chat outsourcing services have changed the game by providing a remote team of agents that only respond to emails for customer support and handling questions. This post will explore email chat outsourcing, looking at its advantages, possible disadvantages, and important things to think about when choosing a service. You will know for sure at the end of this investigation whether outsourcing email chat is a wise investment for your company.

Customers may virtually talk in real time with customer service representatives using live chat, a rapidly expanding customer service support channel. Customer service representatives—true humans—interact with prospective customers or current clients using a text chat interface that is accessible on a company’s website, as opposed to artificial intelligence (AI) chat or chatbots.