Customer care is an essential requirement of businesses. In most cases, customers prefer phone support, however, there are other modes of support that have grown and become popular. Email support services along with chat support services have found a special place in day-to-day customer care operations. But, many companies are unable to exploit these two modes for business benefits because of their lack of experience in the domain. Therefore, chat and email support outsourcing has become an emerging need of businesses.

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