Most companies and managed service providers begin their internal helpdesk operations out of necessity. When the number and breadth of their service demands are relatively low, it makes sense initially. But as those companies expand, so does the amount of help they require. It frequently surpasses the company’s total growth and, consequently, the resources available to deliver quality customer service. What then are your options? How can you keep your expansion from being derailed by service and support failures? Many companies and managed service providers understand the advantages of outsourcing their support desk. This post, written by our friends at GMS Live Expert, will outline the main advantages of employing helpdesk outsourcing services for companies of all shapes and sizes as well as describe what an outsourced IT helpdesk looks like.

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